How to Get Google to Pick Up My Facebook Reviews

Anybody has the ability to write a bad Google review about your company without ever visiting your store. For near businesses, reviews are a great manner to build a positive reputation. Still, they can as well exist a nightmare if an angry customer has a bone to selection with you lot. That'southward way information technology's and so of import to know how to delete Google reviews.

As a business owner, it's not merely customers that you have to lookout man out for, either.

Shady competitors may also endeavor to use online review platforms against you. If you don't advisedly monitor reviews, competitors might deadfall your business page with tons of simulated Google reviews. What's worse, most people tin can't tell the deviation between a real customer and a faux reviewer.

Just don't worry. I'll help you lot spot the frauds and bear witness you exactly how to delete a bad Google review in this step-by-step guide.

1. Treatment fake Google reviews

It'south estimated that 91 percent of consumers read online reviews before they make a buy.That'south why it'due south imperative to stay on summit of feedback across all review platforms, including Google, Facebook, Yelp and Ripoff Report. Larger companies should monitor review sites daily, while a weekly cheque-in will usually suffice for minor businesses. Hither are a few other posts that will assistance you find reviews:

• How to Google your business
• How to prepare Google Alerts

If you lot notice a dreaded i-star review, don't light your torches and form a mob. Instead, accept a breath, at-home down, and decide the authenticity of the review.

A business may become a bad Google review for many reasons. But almost of the fourth dimension information technology happens because of a bad customer experience with your visitor. For instance, peradventure someone received a faulty product or experienced poor service.

But sometimes complaints are just plain imitation. Disgruntled onetime employees, sneaky competitors and spammers may attempt to tarnish your reputation. Read criticism advisedly to effigy out who may have written information technology, and why.

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Means to spot a false Google review

Compare suspicious complaints with your sales records. Can you find any matching transactions? Here's checklist to help you lot spot a imitation review:

• The buyer isn't in your betoken of sale software organization
• Purchased items and/or the transaction date doesn't match their complaint
• No customer service calls on record
• Lack of detail (due east.m., they haven't named whatever specific employees)
• You noticed a surge of bad reviews in a short menstruum of time
• There'due south a connection between the reviewer and a competitor
• The reviewer recommended a competitor in their complaint

The image below is a perfect example of a fake Google review that should be reported.

Here'south some other example of fraudulent reviews that were all written on the same solar day.

How to flag a faux Google review for removal

Ok, so you've establish the fraudsters and now you demand to get rid of them. Google Maps is the easiest way to flag and report a simulated review, and here's how to do it.

Beginning, find your business listing on Google Maps, and click on reviews. Next, identify any false reviews using the tips we shared above. Finally, click the 3 vertical dots on the right side of the Google business review and select "flag as inappropriate." That'southward all in that location is to it.

Contact outside organizations if necessary

If you can prove that a competitor left a fake Google review for your business, study them to the Better Business Bureau and your local Chamber of Commerce. Of course, you should as well inform the owner of the competing business privately and politely that y'all're taking action. Informing them should put a stop to their unscrupulous activities.

In the side by side department we'll walk you through the process for handling negative Google reviews.

How to delete bad Google reviews

The curt answer is, "yes." But earlier you go also excited, there are some important restrictions to know about.

It's usually possible to take a bad star rating removed if it violates Google's guidelines, such every bit fake, inaccurate or inappropriate content. For case, if a customer left a 1-star rating because of a Trump poster in your store window, that's irrelevant, and it should be taken down.

Here are a few common types of negative Google reviews that y'all can dispute:

• Spam and fake content:Content must be genuine. Google volition remove fake information intended to heave rankings.
• Off-topic — Content must reflect an individual'due south feel at a location. Irrelevant social, personal or political commentary will be removed.
• Prohibited content:Google volition delete illegal, locally restricted, sexually explicit, offensive, dangerous or derogatory content. This includes hate speech communication.
• Conflict of involvement:You lot may not review your ain business organization, a electric current or former employer, or a competitor's business.

If whatever Google concern reviews and complaints fit the above criteria, you have a few options to get rid of them. Beneath nosotros'll cover disputing the review, tweeting to Google, and taking legal activeness.

Bad reviews injure your business organization We can remove bad reviews from the first folio of your search results.Talk to an expert

Steps to dispute a Google concern review

Google might not delete a flagged complaint as quickly as you'd like, if ever. To speed things along, you can also personally contact Google and ask them to accept it downwards. However, you lot can't just email Google support.

Follow these uncomplicated steps to dispute a Google review:

1. Visit your Google My Business profile
2. Click on the "support" choice in the navigation panel
3. Select "Need more help"
4. Click "Customer reviews and photos"
5. Select "Manage client reviews"
6. Then click "Email support"

Ok, yous've made it this far. Just earlier you fire off an angry email, y'all should get organized. The more data you can provide to support your case, the better. When you're ready, submit your phone number or email address along with a screenshot of the suspicious review, and you should receive a response within 2 days.

In case your removal request was denied or y'all didn't hear back, here are a few other options that may piece of work.

Tweet to Google

If your situation is especially pressing or you lot withal haven't received an acceptable response, endeavor tweeting directly to @GoogleSmallBiz. Explicate your predicament and how the negative Google review violates their policy along with whatsoever images you have.

File a legal removal asking

Finally, if you have evidence that the complaint qualifies as slander against your company, you can fill out a Google class for a legal removal request.

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And then far we've addressed irrelevant and fake reviews. Only if you lot've got legitimate one on your easily, y'all may need to get to the source to set up it.

3. Inquire customers to delete Google reviews

When yous're dealing with a true complaint, kindness may be the about effective (and just) method to get it removed. Google won't delete a bad review simply because you don't like it. After yous resolve the customer's outcome, they may be willing to take downward the complaint if you inquire nicely.

Most people go out scathing feedback because they feel trapped and powerless. They're aroused that they've lost money or dealt with a hassle. If you make them feel similar they're in accuse from the kickoff, they won't feel the need to lash out online. Follow this advice to answer to negative reviews and win customers over:

Contact the reviewer directly

Sometimes it's best to talk offline. If you lot can get people on the phone, they'll come across y'all every bit a human being and non a faceless business. This could give you an even improve shot at calming them downwardly and resolving the issue.

Take the proper tone

The right tone can plough a complaint into a positive review. Don't make excuses. Don't get defensive. Keep things short and sweet. Be professional and own up to any mistakes you may have made. Eat your pride and repent, even if y'all're not the one at mistake. Almost importantly, give thanks the consumer for their valued feedback.

Offering to fix the problem

If the reviewer has a valid complaint, piece of work with them to solve it. Address the employees involved, replace the faulty production, and make things correct for the dissatisfied customer. Merely don't make empty promises. Instead, follow through with everything you guarantee. Virtually negative reviews tin can be flipped effectually if the customer sees that you are willing to make things correct.

Never threaten a lawsuit

Just don't exercise it. Technically, yous tin sue someone for online defamation in some cases, merely even if you win, you'll likely lose in the long run. Lawsuits draw negative attending, and the media backlash from suing a consumer will scare off other clientele.

If you've made it this far then fixing or removing the complaint may be a lost cause. So we'll give yous a few pointers on how to bury information technology in Google search.

4. Delete reviews from Google

Fifty-fifty if you lot successfully go a Google review taken downwardly, it might remain your search results for a while. Therefor, we recommend you submit a request to remove outdated content. Notwithstanding, this but works if the review has indeed been deleted or modified. You lot tin read more well-nigh how to remove search results hither.

5. Bury negative reviews in Google search results

Unfortunately, sometimes you tin't go a Google review removed. But, that doesn't mean you're out of options. You can yet bury negative search results so potential customers don't detect them. Here are a few online reputation management strategies you tin can employ.

Enquire happy customers for reviews

The all-time way to overshadow a nasty comment is to drown it out with praise. Ask your customers what you're doing right and what y'all could amend. So, let them know how to discover your Google My Business page to leave a review. Here are some helpful tips to get more than Google reviews.

Notation: Never purchase or fabricate feedback, and don't bribe your customers for positive reviews. Those deportment will just increase your reputational run a risk.

Optimize your social media profiles

Constitute and optimize your social media profiles and keep them regularly updated with fresh content. Add together descriptions of your business, contact information, and your address. Don't worry most posting every day, but you should make an effort to keep the lights on.

Earn and amplify positive news

Are you helping your community or giving to charities? Connect with local media outlets and convince them to write virtually your expert deeds. You can also pitch stories and provide expert quotes to online publications. These positive mentions will help push whatsoever bad reviews off folio one of your search results.

Let united states help

Burying negative content in your search results is no small task. If y'all'd rather ReputationManagement.com do the piece of work for you, contact our squad. Or, check out our article about the best (and worst) reputation management companies.

Check other online review platforms

Bad reviews aren't limited to Google. If y'all've got issues on one review platform, y'all may take problems elsewhere too. Fortunately, we've written extensively about removing negative reviews on all the well-nigh popular platforms.

Facebook

Whether you've created an official Facebook page or not, your customers could be talking about y'all there. What's worse, yous may have started a page years ago and never gone back to address reviews that could be piling up. Check out this post to acquire how to remove reviews from Facebook.

Yelp

If an inappropriate review hasn't already been filtered out past Yelp's algorithm, yous tin can report it. Moderators will determine whether the review breaches their content guidelines act appropriately. Nonetheless, fake reviews ofttimes skid through the filters. Read our total article about how to remove yelp reviews to learn more.

Ripoff Report

It's much trickier to become rid of Ripoff Report reviews. The only manner to remove a Ripoff Report is to pay them an exorbitant corporeality of money. Otherwise, the platform refuses to have down complaints because they believe comments should be preserved to expose patterns of bad business practices. That means you lot'll have to resort to reputation management services to push these results down. Acquire more almost Ripoff Report removal here.

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